SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of GoSilkyHair (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://gosilkyhair.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I recently purchased this wig, and I couldn't be happier with my decision! The quality is absolutely top-notch, with the hair feeling incredibly soft and natural.
This is my first time ordering hair I was not disappointed. Soft hair, minimal shedding and true to length. This wig looks beautiful wet or dry. Well worth the purchase and arrives at half the time as the regular site. Highly recommended to purchase.
This hair is the best, it is very soft and shiny. Absolutely no shedding and no smell. I was really so excited to put it on and finally feel like a badass. Y'all need to get your hands on this super affordable hair because it's fantastic !!!!!
Received my wig ! I will review it later after I wear it. This is my first time getting a finished wig. I must say I was very impressed with how well I was able to wear this wig. I have absolutely no idea how to do hair so don't blame me. But it was pretty easy for me. If you are a beginner at making your own wigs this is definitely for you so get it now! Glueless Wig.
There is no need to pull this wig! I bleached the knots to my liking and this wig doesn't use glue! It's beautiful and affordable.
Don’t look back,this is nice hair.i would recommend a 100 times
This wig is beautiful! All I had to do was put makeup on my part and lace piece and she was READY TO GO AS STATED! The hair is 100% human and works best with high heat!!! The flow is AMAZING!!! Will be purchasing again
So perfecttt glueless wiggg for beginners.It's so easy to wear and take off.My 2nd reinstall,you can also design baby hair as you like .very soft hair ,i am so in love with glueless wig now ,i have found my glueless wig vendor
My hair is so smooth, soft and I'm convinced it's 100% human hair. I am very happy with my hair and I will definitely be ordering again soon. Thanks to the seller for a top notch wig. Communication with the seller was very good.
Wig arrived after 5 days ,soo quick. And I love love the wig, it feels sooo soft and the lace is very thin ,perfect for a flawless install. I recommend this wig!!! Seller also keeps you updated on your order so that was really nice
The hair is very soft and it was much easier to install than I expected. It barely came off. I've bleached these knots. They're good. This is a great wig for when you're on the go and don't have time for complicated hairstyles.
The hair was very good, at first i was scared that it would shed to bad but, it's very minimal shedding. Hair came true to length, and the lace was very easy to work with. Soft and shiny, like my own hair.I like it very much, I will buy back again! ! !
The wig in the photo is very beautiful. straight hair is smooth and can be easily combed with fingers. I have adjusted my hair and I like the effect. The length and density are both very good, which is worth it. In addition, delivery is very fast within 2 days!!
This hair is beautiful. It arrived a few days before est delivery. It is thick and doesnt shed love it! Dont think about it, just get it. You wont regret it!
Hair looks great. It's very silky and soft. I will be ordering once again
The hair is soft and good quality I just love it ❤️
This wig was definitely glueless real soft no shedding did have a little smell to it but it came fast and I love it definitely will buy it again
Really good quality, was able to style easily, the lace was perfect & didn't have any issues laying it down or getting it to melt. & the hair wasn't stinky or anything, even after getting it wet. Definitely would recommend.
The hair was so amazing!! No shedding I LOVE this hair I will definitely order from here again!! Y'all should buy from here, and their customer service is AMAZING! So spend your coins here sis they will not disappoint!