SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?Shipping time varies by location. These are our estimates:
|*Estimated Shipping Time
|10-30 Business days
|10-30 Business days
|Australia, New Zealand
|10-30 Business days
|Central & South America
|15-30 Business days
|10-20 Business days
|15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of GoSilkyHair (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://gosilkyhair.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Write a Review
I love this hair very accurate no smell, and I received the hair in time. I will recommend this seller thanks very much seller.
I liked my hair .It was very beautiful and the quality was good. I will definitely buy another piece from gosilkyhair. You are the best. Thanks.
Looked just as I expected it to look. will be installing and styling it soon
This hair is so soft! Wig is just as described! I love that it comes with adjustable band! I love that it's a wear & go type of wig! The shipping was really fast! it came even before the estimated shipping time! so happy with my order & shipping! Definitely will order again!
My wig is very beautiful and I’m not disappointed, i really got what I’ve wanted..the communication was also top! Wil oder again
I got the wig in a 1 week delay. The wig is very pretty with a lot of volume and the color is very real. And then thanks to the saleswoman she communicates very well, frankly girls, feel free to order this wonderful wig, I received it with your false eyelashes and a brush.
Thanks to the seller for sending me Human messages. Guys, it comes with eyelashes and a wig hat. Please buy from this seller, you will never regret it. This seller will definitely respond to all the information you send on your order. I give them a billion stars.
Awwwwww my best hair bought so far. So soft and beautiful. Product is accurate, true to length. Received package in 6 days and package came with lots of gift. A two in one hair comb and brush, wig cap and eye lashes. Thank you seller, much Love. Ordering again, since shipping is fast, i have no regrets. I recommend this vendor 1000%. Grab yours without doubt 😉
Received very quickly and in very good condition soft hair thank you very much
omg this hair is BEAUTIFUL ASF if you were looking for a sign THIS IS IT BUY ITTTTTT😩🏿 the hair is true to length, no weird smells, and come with nice gifts and pretty lashes not the baby ones🤭
This wig is honestly so beautiful! its soft, lace is an easy melt, hair were beautiful with no added product, and length was correct. If youre deciding weather or not to get it DO IT!!
This lace frontal wig is real bleached knots wig ,looks more natural . The lace melted so easily and it was easy to install . The hair came true to length , very soft , and didnt have the fishy smell. it does shed a little. Very good quality for the price .
The hair density is good same as the quality, I love the packaging plus the gifts I got with the packaging. Seller is amazing too good communication I highly recommend
I am happy with the hair, will definitely buy from you again
I love this wig and everyday people ask me about my wig.. I would like to work with the brand in advertising my hair. People thought it’s my real hair. I Looooooovvvvvvvvveeeee it 🔥🔥🔥🔥🔥🔥🔥🔥🔥🔥🔥🔥🔥🔥🔥😫😫😫😫😫😫
My first wig n I'm definitely sold...light weight, natural, easy to maintain...30mins install n styling...definitely sold
I am really satisfied the quality and very good I will recommend I love thank you very much and the delivery was very fast
I love this hair 😍❤️❤️❤️❤️❤️. so soft and doesn't shed!!! yet to straighten it.
Fell in love with it as soon as I took it out the pack. Minimal shedding pretty much none. The quality of the hair is lovely, it's not like any other hair. People have asked where I got it from and I love that they notice the quality of it without even touching it 10/10 I would for sure buy from them again. I love it.!!!
I like everything about this wig. When I first got it I was a little skeptical but once it was installed I love it!!!
I absolutely LOVE this hair! It is exactly as shown and described, it has no shedding!!! The lace (love it so much)?!?!? It is 100% Brazilian human hair and true to length. 1. The seller's communication is very satisfying and the assurance that comes with it -🥺🏿 2. It came earlier than the expected (love love love) 3. The wig came with 2 wig caps, a band, an edge brush and lashes (😍)
love it !!!!!true to length and its really soft I will be purchasing again 🥰🥰🥰🥰🥰🥰🥰🥰🥰
I love the hair. It’s 100% human hair and soft. Definitely what I expected except that the volume is less, could’ve bought the 180% density
Hair is perfect customer service is perfect .The lace on it is also great. i will buy again .
I love that the hair is very soft and smooth feeling, the vendor communicated well with me and it came days earlier than expected. It’s a very lush hair
A few reasons why buy from us:
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
Brand new products are available on a regular basis.
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
Knowledgeable and professional support team is always happy to help you.
Check your order status online. As easy as that!
160 City Road, London, EC1V 2NX, U.K