SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?Shipping time varies by location. These are our estimates:
|*Estimated Shipping Time
|10-30 Business days
|10-30 Business days
|Australia, New Zealand
|10-30 Business days
|Central & South America
|15-30 Business days
|10-20 Business days
|15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of GoSilkyHair (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://gosilkyhair.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Write a Review
I love this wig! It so was soft and only took 7 days to get to me! I washed it and styled myself thank you so much will be buying from this company again!!!
Was my first order😍Super recommend the hair is of good quality arrived well before what you expected. Communication as the dealer was very good
I loved it! Buy a lot!! The wig is beautiful. Human hair.
I love the wig,it's beautiful 😍. the service delivered was amazing. the update was every day.
The hair is really nice!!!!!I love how it looks and feel it's thick also true to length as well. I couldn't have asked for a better quality hair I'm definetly buying again!!!.....Ps I'm a Jamiacan I shop for quality and I expect to get my money's worth so its a 10/10 for me.
The hair is so beautiful 🤩❤️😍♥️. Don’t even hesitate to buy, you won’t regret. The hair is soft and it’s 100 human hair. I really love it and I can’t not wait to rock it🤣😂😂🤣🤣🤣🤣😂😂😂. The seller was always there for me. I really appreciate the person I was communicating with from the beginning to the end. ❤️♥️❤️♥️❤️💃🏽 I am so happy I can say it very loud and clear😍🥰🥂
Good communication, the hair is very nice and affordable 🥰🥰
Wow very amazing hair very pretty and very soft i we ordered again 💯 % natural hair and very fast delivery wow 🤩 thank
The hair is good, arrived 4 days later than the initial timeframe..
Wonderful lace!!! Arrived before the deadline and the store service was very good.
Lace is amazing and human 100% hair! Super attentive and careful seller! I loved and I will definitely buy others
Lace is amazing and human 100% hair! Super attentive and careful store! I loved and I will definitely buy others
hair is beautiful and satisfying. I will definitely order again soon ☺️
Hair is very soft and nice definitely would recommend
I love this wig so much. The hair is so soft and the curls are nice. I definitely will be ordering from this seller again.
I love this wig so much. The hair is so soft and the curls are nice. I definitely will be ordering from this store again.
Excellent hairI will buy again, very attentive the store
I love my bob. Has no shedding came with no smell can’t wait to install this baby . The knots are small so it doesn’t need to be bleached also is pre plucked . Also came faster than expected
best hair ever I am very pleased with my purchase and best dealer ever....shipping was super fast
best wig ever I will definitely purchase more
It's too good I will place a new order I recommend the seller🥰🥰
It's too good I will place a new order I recommend the store
The wig is quality and the store is the best. The order arrived earlier than the estimated time. I highly recommend you to buy from this seller you will never go wrong.
A few reasons why buy from us:
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
Brand new products are available on a regular basis.
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
Knowledgeable and professional support team is always happy to help you.
Check your order status online. As easy as that!
160 City Road, London, EC1V 2NX, U.K