SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of GoSilkyHair (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://gosilkyhair.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very beautiful hair, many qualities
Super beautiful wig, no smell. Fast shipping. Great supplier👏👏👏I recommend this supplier✅
This hair is so beautiful the volume is thick the length is true to size and the texture is very soft I love it and I will definitely purchase from this seller again
This is the second time I buy in this store I do not regret Super recommend🥰🥰Hair quality is great my customers love this hair and always ask super recommend🥰It didn't take long to arrive in Angola🇦🇴I received after 14 days after the purchase😍🥰👌
I loved this hair, soft thread, perfect density, size as I ordered, simply recommend girls, loved this hair. Is marsvilhosoooooo😍😍😍😍😍😍😍👌👌👌👌
This shop has never let me down and I love their wigs 10/10 It's very wig in life
the hair ia really nice but it smells a little but nothing i cannot fix
I really liked the wig can buy recommended great quality
I loved the wig as always very beautiful😻
REAL REVIEWS This is my 5th time buying this hair and I have nooo regrets,very full and bouncy n very good quality
I'm in loveee. I really love the curls. It's also very full and soft. Don't hesitate to order guysss.
Very beautiful wig I am
Great quality wig💓🥰Already about the size just didn't like it very much ordered size 26 and they sent 24😭If not otherwise everything is OK... I really give 5 stars👌
At first I was sacred maybe because is sale all the hair l brought when there is sale they are not always good. But you see this particular hair is giving everything good quality, lovely and beautiful. Thank you seller l will definitely buy again. My sister loves the hair
Am short of words. The hair is very soft, with no smell, true to length. I recommend this store. The hair is amazing.
Loved this wig is very beautiful, the hair and wonderful super satisfied with my purchase, sure will be my favorite store, excellent communication, the delivery was top, thank you very much
Satisfied😀With this super loved purchase🥰The delivery was very fast
I loved the quality of the product, I am impressed it is very soft, I will place more order in this store.😍
Perfect
Personal I super loved this wig run and buy, super helpful supplier thank you very much, I will buy more again. Full and soft wig