SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?Shipping time varies by location. These are our estimates:
|*Estimated Shipping Time
|10-30 Business days
|10-30 Business days
|Australia, New Zealand
|10-30 Business days
|Central & South America
|15-30 Business days
|10-20 Business days
|15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of GoSilkyHair (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://gosilkyhair.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Write a Review
I love my wig will upload pics once I fixed it ….The communication was great and got it in time for my birthday.
The hair is pre plucked but Id pluck it more for a more natural look as its still very full at the edges. The density and length seems true to the description of 16 inches and 250%. The quality of the hair is good with minimal shedding.
This was my first attempt at wearing a lace front and Ill definitely confirm this wig is good enough for a first timer. It has a natural color and could be worn out of the package but customization is going to be your best
I like the thickness & texture of the hair. Was easy to color
The hair on this wig is very soft! Knots easy to bleach and customize! I was skeptical of the color on me but I got so many compliments and fell in love with it! Minimal shedding its just great!
The wig is very beautiful and the hair is shiny and silkless, it is well trim and it has a lot of volume. I recommend the eyes closed🥰😍
I can't talk much this hair is super
I love this wig so much I recommend the seller highly👌
The hair is so nice. Everything about the hair. The best hair I’ve bought. Definitely getting more from this store soon.
I forgot to take take a picture of the wig when it first came it Indeed came pre plucked & it s minimal shedding I would order from this seller again I wore it for my birthday I love this hair !
I was very happy with my purchase. I been wearing it for about a couple weeks now it doesn't shed much and still very soft! It's definitely a Great buy!! You won't be disappointed!!
Fast delivery service. Amazing customer service, they kept me up to date with everything that was going on.
Just got my hair installed 24 inches I m in love will definitely be ordering again And the seller was so sweet and politePlease order this hair you won t regret it!❤️
Omg love love this wig it's soft and tangle free true to length I will definitely purchase another one it looks natural on me very close to.my hair texture if I didn't know better I wouldn't even know I was wearing a wig
Fast delivery!! Communication on point. I love this hair so much it is soo soft.the color is beautiful It is a good quality lace. It came true to size , and had no smell. Co washed with minimal shedding. Will definitely buy again
I would definitely recommend this supplier. I am very happy with the hair, it s longer than I ordered 24inch which I got 26inch and I m very happy with that. Also it s feel soft, healthy and very mild shedding so far⭐️its worth the price!
Loooooove the wig. It came fast, 4 days.i got 24in and it is true to length.The hair is full from top to bottom. The lace is amazing.hair holds curl really nice as well.
Real 100% human wig!I love the hair it s very soft no bad smell it s thick I over love the hair and the hair shipping came in very fast!!I received my hair in three days
This is one of the best units I ve bought!The texture is amazing!Awesome hair no shedding!!!My hair didn t fall off after swimming!! Very sturdy!!It s Soft And Very Shiny! Easy To Maintain!
I ordered this wig Saturday morning received it Wednesday morning very fast shipping.This hair is by far amazing. i loveee it so much. The hairline and texture is so real. Guys this hair is my favorite currently and the waves are gorgeous. This wig is a must buy!
The hair is excellent quality It s as described by the seller Very full but not too heavy. Am very happy with the hair It s of different quality from hair I have bought in the past from other sellers. Delivery was very prompt The seller kept me updated on the product s whereabouts. Couldn t be more happier with the overall product and service You won t go wrong with this seller
The hair is very nice and soft, with good communication with the seller, and fast shipping. This is not my first wig with them, so I recommend the hair to anyone interested. If you want long hair, buy from 24 inches and up.
The hair look same as the picture, so soft and bouncy. I really like it and It came as fast than expected , I will definitely buy again.
Hair was amazing! Lace melted to perfection and took no effort to bleach! Will definitely be buying from the company again (already have a curly unit on the way) lol! My new favorite vendor
This is the hair recommended by my sister-in-law.I like it very much.This is a high-quality wig.Hair is very thick, with true density and length.The lace is very beautiful and natural.After washing and air drying, the hair is still very elastic,and the curvature of the wave is maintained very well.After wearing hair,it will not feel heavy, very comfortable and breathable.I highly recommend this seller.
A few reasons why buy from us:
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
Brand new products are available on a regular basis.
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
Knowledgeable and professional support team is always happy to help you.
Check your order status online. As easy as that!
160 City Road, London, EC1V 2NX, U.K