SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of GoSilkyHair (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://gosilkyhair.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I love it it’s soft and full
Very beautiful hair It's one of the best hair I 've bought so far
Absolutely lovely hair, true to length and minimal shedding. I will definitely buy from this store again.
Better is a lot of quality in this hair I recommend
This hair is really the one to choose. It's very soft and natural. Very bouncy. It does smell a bit but I think with a good shampoo will go away. The hair is very full!! I highly recommend it!!!! ❤️ ❤️ ❤️ ❤️ Also, the lace is fantastic if you can manage it well it becomes almost invisible.
This hair is so perfect. It is super soft, it doesn’t shed, and it’s true to length.I absolutely love this curl pattern The quality of the hair is outstanding. I highly recommend purchasing this wig.
Amazing hair, I'm coming back for more
this is the best 👌 hair I ever bought, at first I was skeptical about it because of how I've suffered disappointment from other sellers, but then decided to give it a try after I contacted the seller and the assurance he gave me, he's such an amazing seller, very polite, answers all questions and fast too, and from the quality of hair I received, I can also say the seller is very sincere and truthful. anyway, from all I've said, you already know that you should hurry and get this hair, because it's simply AMAZING. from quality, to length, texture, colour, density etc. everything is on point 👍👍👌👌thank you seller
The wig is beautiful, but ..... Dubious size. Thank you for the shipment
I loved the wig. Is cool as in the photo.
hair is beautiful and I love it, but the seller need to work on his late delivery issue
Very good quality hair just like the picture. I am very satisfied with my order if you are looking for quality hair then this is the one you need. Delivery was fast.
Very good quality, the hair are really like on the photo, very good quality and the density is good without smell
This my first hair from the store and it so impressive soft no odor and quality is nice.. Is a must have