SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of GoSilkyHair (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://gosilkyhair.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I ordered 26 inches but it looks like 24 inches. The hair is full and soft and the vendor shipped quickly and I received this hair within 3 days.
The quality of the hair was excellent, the length was very accurate and the shipping was very fast. The vendor was super friendly and communication was perfect. I will upload pictures of the finished installation in a few days!
I love this wig, it's very beautiful, it doesn't fall out, it's worth buying, it's the best wig I've ever used.
Very fast shipping !!!! Hair is soft to the touch. Accurate length, no knots, no odour, lace is very thin. Looks natural and healthy. The wave pattern is very beautiful. I like it very much.
Beautiful thick hair, second order, my new favourite supplier!
The hair is nice and soft, there is no odour and the delivery was fast.
Hair is very soft This hair is very good quality and has no odour. My hair is very long and I use a comb to comb it over and over again. I rarely see hair fall out which is great.
Received the hair, it's great, thanks, I'll be back!
Very cute wig, the length is correct and the density is right, a bit of shedding but not a lot overall, 100% human hair.
The wig arrived quickly, I'm very happy with this top wig, it's very soft and bouncy, recommend 10000/10
Everything is exactly as pictured and all I can say is that I'm very happy and satisfied from ordering to quality to delivery.
eceived it in about 5 days, beautiful curvature, wig has a bit of an odor, it's gone after washing, should be a conditioner, very little shedding, very soft, the length is correct, recommended 8/10
Very nice wig 🙂 It's very soft and hardly comes off! Very natural after installation! Very natural after installation. And very breathable and comfortable to wear. I think I will continue to buy from here.
I love it!!! It's so soft, the length is true to life and I received my order very quickly!!!" !
Very shiny wig! And it's super soft, the curvature is beautiful, the length is correct, and it's a recommended purchase!
I have No experience with wigs but I like me. Hair is good.
Communication from the seller was great. I received my order within 7 days. The hair is soft, very bouncy and the right length. I would definitely buy again ❤️ Please do not hesitate to purchase this wig.
I love the hair so much, it's so soft, the size is perfect, the quality is great, and the customer service people were very informative and kept me posted on the status of the shipment.
I absolutely love this wig! It's very soft and shiny, the lace is of great quality and very translucent. The length is also correct and really pretty! This store always has great wigs and service. I will continue to buy from them.
The deep wavy curve of this wig is perfect and the wig is so soft, I got the 32 inch one but it's a little thin, I might add another pack to give it more volume - there is very little hair fall and it smells great.