SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of GoSilkyHair (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://gosilkyhair.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The smell and composition are nice, packed perfectly, the product looks high quality. I will check, I will add
i did not receive this item. i received a refund
Everything was well packed, but the oil spilled a little from the bottle. This is weird.🤔But I have read good reviews, I hope it will help me to grow long hair🥰
It took a while but it has already arrived I have all the confidence that it will be an effective product as soon as I will use it and I will send a more amolia review
I bought it twice, and it really helped with my hair growth. Going to buy a third time!
I use this in my daughter's hair and I can see the difference. I use a small amount at a time. It strenghtens, grows and keeps her hair shiny. Will be buying again!!
I have been losing hair for many a while and have tried many natural things. I do have to say this hair oil helps you retain more hair.
I had a recent bald spot appear on the back of my head and tried everything even though nothing seemed to work. After reading a lot of reviews, I bought this and this stuff works! Its been 6 months and I already have my bald spot covered in hair again!
Started using this a couple months ago and my hair is just healthier overall. Has also grown a couple inches (I cut 1in off in between pics). I’ve bought 3 times & will continue to buy!
20 ml jars are pink for 660 ml of shampoo. The smell is good. I didn't test it anymore, that result would not be once. Thermin is great. Packed in an air bag.
I arrived in good condition .. It remains to be proven, although I thought it was used directly on the scalp.
I take it not for the first time, this is not a bad spray, hair is added.
I trust the brand for a long time never disappointed
I recommend it a lot if it works, it is the third one I buy and my hair is coming out
Products as description, well Pack, fast delivery I recommend seller