SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of GoSilkyHair (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://gosilkyhair.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
My order came early, seller had stayed in contact the whole time. The hair is absolutely amazing can't wait too install!!
The hair is very soft and light with almost no shedding, I installed it myself and it was very simple and melted easily, I used the beginner's tutorial.
Seller communication was beyond superb! ill come back and add photos once installed. the wig is definitely true to length and the knots are small and i know the lace will melt nicely. ill be shopping with them again for sure!
I love the outcome of the hair. My wig was 24 inches and it looked amazing on me.I just installed this wig and i LOVE IT.. I'm so vacation ready It's nice and full.. Very much worth it ! It doesn't shed and the knots bleached perfectly !
This wig is very beautiful, the hair is so soft and the curls are of good quality. I have received many compliments on this wig. My hairdresser said that this wig is easy to adjust and as you can see the lace melts into my skin. Delivery was very fast, in 4 days! Girl, if you are looking for a deep wave wig, look no further, this is the wig you must get!
The wig is very soft and it's how it wanted it. The hd lace is very thin, very breathable, fits my skin very well. The delivery was fast then I expected I will 100% buy again next time. And I will definitely recommend.
Very true to size and length very thick and pretty. super soft and bouncy. The hair was excellent quality and so thick it matched my real hair! Doesn't tangle and no shedding. Everything went well, the seller was SO AMAZING made sure everything was to my liking.The company made ordering hair so easy they answered everything. ladies or guys I do recommend this!!!
Hair came in on time. No smell no shedding. I was really impressed the hair is really soft and full. First time getting and installing a wig turned out great. Great customer service don't hesitate to buy
This hair is exactly the glueless curls I've been looking for. Won't fall off, tangle or knot. Hair is very soft, full and easy to install and remove. This unit is very suitable for beginners, 0 cost maintenance. I Will purchase again.
This wig is really a ready to wear wig!! The wig is plucked and extra lace cut off!! I absolutely love this wig
Wig came in literally a week soo fast. Wig is so nice feels really soft, no smell, really full density. Haven't installed yet but no shedding so far. Colour is gorgeous looks exactly like the photos. Ordered 24' and is definitely accurate.
This is my 3rd time purchasing from this company and I must say that the hair is true to length and full the color of this wig matches my skin so much and the lace is good the wig was delivered fast and sellers communication was on point I definitely recommend this wig
This hair was amazing!!! No shedding , the color was the exact color as the website. No smell on the hair. I have had it on for one week and it's still same volume and no shedding! It hold curls amazingly. They respond to you quickly and fix any issues quick. The shipping was very unique and cute. I will be shopping again. Truly love the hair quality.
This hair is great , the softness and the texture are perfection. The color is perfect,The frontal highlight really adds a gorgeous dynamic to the unit,Good for the price. I love this hair giving this wig five stars.
The hair shipped same day I ordered I love the color , its soft and it came with a strap , wig cap and cute little bag.
Love this wig!! I got 24 inches and it was well worth it. This wig allows the lace to blend easily into the scalp and skin, without knots or falling out, it's thick but not heavy and stuffy, and it's very breathable and comfortable. It's great value for money!!
Hair arrived fast ! Upon opening it was so soft and beautiful . The color was just right not too bright . It came with adjustable strap which is even better to lay flat Lace is thin so perfect for a flawless install . No shedding after washing.I'm very excited about the hair so far .
I don't usually leave reviews,but this is my first wig and omg I'm so happy I chose correctly on my first try! This is hair is everythingggg! Lace is great and low maintenance! Let's not forget to mention the curl pattern and color;just beautiful! Highly recommend!!
The logistics was very fast and arrived in 4 days, which surprised me. I was nervous when I received the goods, but luckily, I like every bit of it. It is very soft, has no peculiar smell, has real density, and has a very beautiful curvature. So far, I have received a lot of compliments and people asked me where I bought this hair! I recommended this hair to them.
the color is so cute and it's so thick and full.there weren't any problems with shedding. absolutely in love with this wig and would highly suggest. super beginner friendly!!