SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of GoSilkyHair (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://gosilkyhair.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This hair was great, no tangles or shedding, and easy to work with. The hair curls and straighten very well. I’ll definitely be ordering again. The quality for this hair and price amazed me.
This bundle is was very affordable and came super fast! Soft and bouncy hair that gives volume . There was little to no shedding. It’s easy to comb through and style . It does not need a lot of maintenance. Definitely recommend!
Worth the buy very affordable, true to length, quality is very beautiful. I'm very happy I bought here and I will recommend to my friends and family
The hair arrived promptly, which was a relief given my tendency to leave things to the last minute. My stylist installed it, bond in, achieving excellent results.
This hair was honestly the best hair purchase I’ve done. The length and quality is amazing . I also can’t keep quiet on how helpful and efficient the communication between the vendor and I !!!I HIGHLY RECOMMEND THIS HAIR.
These are great super affordable bundles perfect for a quick weave. The bundles are everything!! Beautiful, Silky ,Minimal shedding! took the black color well and was a perfectly thick,for the price you get them for it’s definitely a great deal!
This hair did everything I needed it to do for my night out! I did not want to keep the install in for long so this hair was perfect for just that. Inexpensive, held a curl, minimal shedding, no weird smell, very soft and no tangling.
this is the sweetest, prettiest hair I've ever bought. Compliant size , the hair is super thick and soft, no tangled, no smell. The body wave are beautiful, I have already woven my hair on my head, it looks very natural.
Very beautiful hair. The quality is ver good, shiny with no shedding. If communication is important to you this is your store. They answer, they care and they try their best. The service is separately
Excellent and fast communication! It is sewn with double weft, and the joints are very thick! There is no sign of detachment, it feels good to touch, and there is no smell!
This hair company is the best hair company I have shopped off of my whole life The hair quality is definitely body wave, soft and also barely sheds 10/10 definitely recommend if you want a body wave bundle it comes with 3 human hair bundles!!!
The quality of this hair is amazing!!Wearing along time it still remained soft and beautiful，No Smell, Love the Body Wave texture .Arrived early.I will buy again
The hair came and it was absolutely beautiful, no tangles,the seller was in constant contact with me throughout the shipping process and I really appreciated that.
I absolutely love this hair. The hair came at a reasonable time. The hair is soft. the buyer stay in contact with me constantly ,letting me know whats going on.I'm very satisfied .it ls soft smells
Initial Review: Hair is very soft, has no chemical smells, I ran my fingers throughout it multiple times and didn’t tangle or shed. Only took 4 days to arrive to NJ. I am turning these bundles into clip ins and will update once installed. So far, absolutely love them!
I didn't expect the quality to be so good, the pattern can be straightened and shaped at will. If you want good hair, be sure to buy from them! ! I am very satisfied with the cooperation! !