SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of GoSilkyHair (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://gosilkyhair.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Love the hair lays perfect! this hair is so soft & full !! doesn’t tangle, holds curls good & no weird smell. 100% real human hair. I will buying another one in the future!!!
These are great quality bundles. They are true to length. The hair is so soft. I would definitely order again from this vendor. I also washed the hair no shedding.
This body wave hair looks like the photo and is very soft, doesn’t shed too much. It’s definitely true to length. No complaints! I love it!!
I purchased this hair twice. the first time it was to try the hair, it has no smell, no hair shedding, the hair is full and is truth to length. So I purchased the second time to make a wig for my sister and it was no disappointment the same hair as the first time I purchased.
This hair is very natura looking, true to description, very minimal shedding. Love the hair will buy again!
I love the 3 body wave bundles with the closure. Easy Care. I just treat it like it's my real hair because it is. It has no shedding, no tangles, and there was no smell. I have had my hair in for a couple weeks and I am very satisfied with this order. I will be purchasing from here again.
I was very satisfied with my new hairstyle! The quality is great and they look very natural. NO shedding NO tangle and No smell, holds curl. It was beautiful and blended well with my hair. I wash them regularly and use hair conditioner, while avoiding excessive use of heat tools to keep them in the best condition. I definitely recommend this hair!
Hair is very thick, with true density and length.The lace is very beautiful and natural.After washing and air drying, the hair is still very elastic,and the curvature of the wave is maintained very well.After wearing hair,it will not feel heavy, very comfortable and breathable.I highly recommend this seller.
Hair is very soft, little to no shedding, 100 percent human hair. It’s true to length and it’s giving body. It’s very bouncy and full has no manufacturer smell. For the price you’re getting quality hair. So far it’s a good purchase.
Thick bundles, hair is very soft.. easy to run fingers through. Very minimal shedding, no smell. High recommend!
This is my second time ordering from this seller. They have the best quality, the bundles & closure are thick and full right to the end of the hair. I got all 8 inch and I’m so happy about the hair. The closure is so easy to part, such a beautiful hair. Ladies, just order your hair here and you won’t be disappointed!!
I love this hair. It even came with goodies, such as wig cap. If you are looking for something affordable, this is the product for you. The knots are small, the lace is thin for an easy blend, and it takes bleach very well. You can style it to your liking. I have had this in for two weeks now I have not witness any shedding, tangles, or knots but it also depends on how well you can take care of your hair, so go ahead and purchase it you will not regret it
The hair was nice and full and the closure as well . Came in super handy for a quick sewin. The hair didn’t have a smell and was manageable.
This body wave bundle is literally the best, it’s definitely human hair! The hair is super soft not that thin and I haven't experience any shedding, the lace is great quality. There is no funny smell at all. They look very natural fresh out the package. No shedding when I run my hands through it. Great quality for the price. 10/10 would recommend!!!!
It's great to arrive within a week! This is the hair for the party I am about to attend. It is 100% human hair, very dense. This hair was amazing quality. I'm not going to lie I was hesitant at first but glad I made the purchase. The hair is very smooth and shiny, didn't get tangled or ratty! I highly recommend them. Definitely worth the purchase!You could use them for a quick weave, sew in or make a wig out of them . They came in the pack nice and neat and the packaging was cute as well.It is a natural color. I think I will continue shopping here.
I am absolutely thrilled with my purchase of the Brazilian body wave hair bundles! The quality of the hair is outstanding – soft, luxurious, and true to its description. The waves are stunning and give me the glamorous look I was hoping for. The bundles were easy to install and style, and they held up remarkably well even after multiple washes and styling sessions. Will definitely purchase from them again in the future!
The hair is very soft, true to length and the closure is transparent! Hair came quick, Definitely recommend.
This is Not my first time ordering from Seller, Hair is nice & soft. Also came in time, I have fallen in love with how soft the hair is, it has no smell , and most importantly NO shedding. If you are looking for quality human hair bundles with closure, i highly recommend this Seller!