SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of GoSilkyHair (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://gosilkyhair.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Wig was delivered quickly. Amazing shine and very thin lace can’t wait to install it!
This hair is so good I wore it for two days and it didn't fall out, the hair is really soft and doesn't feel like it's mixed with synthetic fibers, transport is great and communication is great. I will update my hair in 1 week
great pretty packaging , quick shipping , very full & true to length WOULD RECOMMEND BUYING !!!! GREAT PRICE LOVE IT 😘
"i real life love this wig! like actually bro! junt soft, minimal sheddin, and she thick!!! i didnt evn put makeup on the lace yet n it was MELTED!! looks too good! "
I am very satisfied with my hair. It is not artificial hair, but 100% human hair, very soft and easy to comb. The hair cap can be freely adjusted in size, making it easy to use! The quality of this straight hair is really good, just right, and the length is moderate. It's so beautiful!
The wig arrived in 4 days! Straight hair quality is everything!!! This hair is really great, and the texture is also great and smooth. And the hair is plump, of moderate length, and odorless! Pre plucked, looks very natural. I suggest all wig enthusiasts purchase this type of hair. Overall, the wig is 10/10 and the price is amazing!
The goods arrived within four days, faster than I expected. This is a straight wig that requires almost no modification. The design of the wig is very beautiful, with beautiful lace and good quality. Hair is soft and odorless. The knot turned white as I thought. I will recommend it!
This was a great wig, very thick , silky & easy to manage. Also came in very fast . Probably my favorite wig purchase. Would definitely recommend and I would buy again
I order from this company all the time and they never disappoint! Hair is always so soft and full , lace is very thin and the knots are small !! If your thinking about getting this wig DO NOT HESITATE. This is a real review
The length of this wig is exactly as pictured!!!! It's great, it's real human hair, full density and exactly as pictured. I was very pleased and received many compliments! I will be ordering again for my next trip in August. If you're not sure about getting it, get it!
Good today first day with the new wig !! Uiii what classSuper happy!!! It is comfortable, safe and quality and most important of all that gives a very natural look so I will soon buy a third, this store is undoubtedly the best that I have found good enjoyment girls, give yourself love give you a good wig luck!!!
This straight hair is super amazing!! The texture is very, very silky and shiny. Swiss lace is also top-notch and very transparent. The hair quality is very good, even after washing, the hair is still very soft, easy to install, and really beautiful! I will continue to purchase from them. 5 stars
Very silky and beautiful. The wig has a nice smell. Hair is also healthy. I have a hard time finding wigs that fit my head shape, and this one does it. Very little shedding and the density is definitely 180. The hairline is beautiful and looks natural.
I love this wig !! The lace melts and it was easy to bleach the knots .The hair isn’t choppy either . I would definitely be buying again 🥳.
I get so many compliments on how silky smooth my hair is. And it's even longer than it says it is, which is a real bonus. I would definitely buy from them again. The lace was easy to work with and my hair was washed and smooth. Shipping was fast and it came with a set of lace and a wig cap.
Shipping was fast! This 13 x 4 28 inch wig arrived in 4-5 days! It is so soft and it has been pre-plucked as well, thanks! Look at that lace, you can barely see it and I haven't even done anything with this wig yet, lets just say communication with the seller is 10/10! Every time I've needed them they've been quick to respond!
Absolutely love this wig, it came within 5 days, little shedding, everything matches the description and I will definitely be ordering again
You guys have to get this wig! Not only is it soft and odorless, but it's true to length and affordable. It's amazing and I love this wig! The customer service is great!!!10/10
All I have to say is RUNNNN !!! Run and buy this wig ASAP quality is literally 10/10. Minimal shedding, transparent lace, true to length, and the wig itself is SOFTTT