SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of GoSilkyHair (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://gosilkyhair.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
it’s truly glueless but i’m not good with regular wigs so i always get glueless when doing my own installs , so if your like me this wig is really good! definitely ordering again!
Hair gorgeous the smell I ordered 26 lengt Ma and much shorter than 26 lenght
Arrival at 18 'I cut to have the bob perfect length, fabulous hair quality, the lace is excellent quality, I just need to dye it the right color, I took density because I have a small skull and it's perfect. I will recommend😍
Hair was bomb !! Soo soft 😩 this was my first time trying this company and GIRLL 🤪 they understood the assignment chile !! 🥹 I got a 32in 🤩 im sooo happy with my hair.. shipping was soo fast, came in 4 days just in time for my Nicki Minaj concert 🎶 Will definitely be buying again !!
This glueless hair exceeds my expectations. That's straight out the box with some concealer and wax stick, nothing else. It's really good quality, I'm surprised. It only takes 11 days to come. It's also tru length. Very nice.
I love this wiggggggg, it’s sooo soft but I did add a bundle because I like my hair to be super full but other than that this is my favorite wig.
Very beautiful 🤩,the hair is everything and more ,true to length and density
This wig is everything look natural very nice & easy to wear the store is perfect fast delivery I ordered it on 10/3/2024 I received on 18/3/2024 I highly recommended it
Frankly I saw some bad comments for some people, but I was nice surprised at the beauty of the wig and its quality. Thank you very much☺️
The lace comes pre-plucked and the only issue I had with the hair was the density, but the seller had a solution. Other than that, the hair looks beautiful. I haven't installed it yet, but I'm sure it will exceed expectations.
I wanted to try a glueless wig for the first time & this wig met all my expectations!! It was very easy to put on & go. I was able to straighten & curl the hair. I would buy from this seller again.
real review...well pkg sealed zip lock came with stocking caps as well. pictures tell you the truth. Hair line is amazing I went with the reviews all accurate. only thing is what I saw in 26 inch came shorter I feel. will order again. hair texture is soft no shedding
The hair came fast, it came w/ a lace band, bald cap, edge brush & lashes, The hair is very soft, the lace looks good & it was long. Very good quality for a good price
I love this hair soo much. It's true to length,The hair has no smell or shedding and it's so soft. The seller was so sweet to.Highly recommend to get. Lace wasn't thick and melted well.Very satisfied with my purchase.
I was pleasantly surprised to receive it. It is very soft and carefully selected. Length is real. Lace suits my skin very well. Fullness is everything. It's very, very soft and doesn't come off. The seller is also very good at communication and has recommended it to my sisters.
Its curl quality is really good, the hair is shiny and the curls are nice and bouncy, lace melt very well, i love this hd lace. Hair so far so good, no shedding noticed! I recommend you to buy from here.
This wig is so pretty. I love it. The hair is so soft and full. The wig has combs and the straps on the inside to tighten it to fit my head. I bleached the knots fairly easily and that didn't change the texture of the hair. Get this wig, it's worth it.
Very satisfied with wig.. no shedding, lace is exactly like described! Will order again but longer length.
I love this hair and I love this hair company. I received my hair in 4 days. Very great communication. The hair has no smell, it's true to length and density. The lace take bleach perfectly. If you're looking for a great wig this is the one you should get. Very affordable.
The packaging was nicely placed and there was no damage. This wig is exactly what I wanted it to be. I am very happy to install it at my birthday party. It is very soft. The lace is beautiful. I will most definitely be a forever customer. Thank you!
First off the seller has great communication skills! Very professional ….Hair is the truth! Very soft , come with the elastic adjustable band, has a fresh smell , Only had to bleach the knots but it’s so well plucked I only had to put the hot comb on it and go… I will be purchasing again.
My head is a little small, but the wig has a rubber band that makes it very easy for me to adjust the size of the wig to fit my head size, it's great, I recommend this wig to girls with small heads!
⭐️⭐️⭐️⭐️⭐️ - Little to no shred, the quality of hair and lace are is *chef kisses*, shipping/updates were on point. BUY. I’m a picky person writing this.
Good exactly how it looks on picture and the hair line is perfect already plucked I love it !
"Let me start by saying this hair is truly amazing. So far, I have fallen in love with hair. It can absorb heat well and maintain good condition. No funny smell to hair. Overall love this wig will be purchasing again and again. "