Product Details
Shipping & Payment
SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of GoSilkyHair (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://gosilkyhair.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Reviews
(20 reviews)
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Why Buy From Us
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
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I love this wiggggggg, it’s sooo soft but I did add a bundle because I like my hair to be super full but other than that this is my favorite wig.
The lace comes pre-plucked and the only issue I had with the hair was the density, but the seller had a solution. Other than that, the hair looks beautiful. I haven't installed it yet, but I'm sure it will exceed expectations.
I wanted to try a glueless wig for the first time & this wig met all my expectations!! It was very easy to put on & go. I was able to straighten & curl the hair. I would buy from this seller again.
The hair came fast, it came w/ a lace band, bald cap, edge brush & lashes, The hair is very soft, the lace looks good & it was long. Very good quality for a good price
I love this hair soo much. It's true to length,The hair has no smell or shedding and it's so soft. The seller was so sweet to.Highly recommend to get. Lace wasn't thick and melted well.Very satisfied with my purchase.
Its curl quality is really good, the hair is shiny and the curls are nice and bouncy, lace melt very well, i love this hd lace. Hair so far so good, no shedding noticed! I recommend you to buy from here.
I love this hair and I love this hair company. I received my hair in 4 days. Very great communication. The hair has no smell, it's true to length and density. The lace take bleach perfectly. If you're looking for a great wig this is the one you should get. Very affordable.
First off the seller has great communication skills! Very professional ….Hair is the truth! Very soft , come with the elastic adjustable band, has a fresh smell , Only had to bleach the knots but it’s so well plucked I only had to put the hot comb on it and go… I will be purchasing again.
My head is a little small, but the wig has a rubber band that makes it very easy for me to adjust the size of the wig to fit my head size, it's great, I recommend this wig to girls with small heads!
The quality of the wig is very good, soft, with no odor on the packaging, and the length is moderate. To my surprise, the wig is very full. The seller's customer service is A, which is very helpful. The wig arrived in less than 5 days. This wig is the best wave wig I have ever bought, and I will definitely buy it again.
This wig is so beautiful. The hair is very soft and can be combed directly. It really didn't fall off. I wear this wig almost every day...I love it! ! ! !
The hair is very soft, shipping is fast, communication with the seller is accurate, and the length is accurate. I will definitely buy again
Wig arrived with very little wave. It was very nice and soft. Didn't need too much customization. Didn't measure the length but looked pretty accurate. Held the curls very well. I loved it and I looked good in it. They communicated well. Will buy again from this vendor.
I love the hair, it's soft and beautiful. It didn't shed and it smells great. It's the right length and it's shiny. Please consider it.
Hair is exactly how I expected it to be. Full, and true to length! I highly recommend 10/10! Go and get it now!
Very little shedding, very soft, right length, lace is super thin. I'm definitely going to order another one!
The quality of the hair is very good, so soft and smooth. The hair is thick and full. Almost no shedding! Bleached the knot nicely, the lace is sheer, which I'm very happy with. Tthis hair looks amazing, the hair ends are thick
I love this hair it s nice.Lace is HD and great quality. Quality of the hair is 10/10! Came pre plucked.The seller was really nice & kept me updated throughout the whole process I appreciated that.The Hair took under a week to arrive. I ll happily order from here again.
"This wig is so beautiful and full for such a reasonable price. I received my wig within a week. The packaging was everything and the hair is really soft and not very much shedding. 10/10 I highly recommend buying this wig! "
this hair is awesome !!! it's so pretty it's soft and full.it was easy to bleach and blend and it's so full and thick. I love it so much i'll definitely be a loyal customer and continue to shop with them good prices for good quality hair honesty can't beat the hair nor the prices