SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of GoSilkyHair (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://gosilkyhair.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Wow! This hair is very soft, true length and very beautiful with good lace frontal. Communication was excellent and seller was so nice. Thank you for this good product.
Came late but it is giving exactly what it suppose to give
I absolutely LOVE LOVE LOVE what I received !!! It was definitely everything I expected & more. Communication with seller was great! I explained to her I needed it FAST and she made it happen Definitely will recommend & will shop again thank you!
This wig is awesome and exactly what I asked for! It's very breathable and the body wave is beautiful is very natural looking. The length, texture and density is perfect. I even received my wig sooner than expected! I will definitely order again soon.
Beautiful hair, true to length & material, also very happy with sellers communication. I will be buying more from this seller. Thanks.
The wig is wigging hun! I got 38inch and it’s true to length and came in a week. I will order from this company more. Don’t mind the pics I had been at work all day during the heat wave lol 😂
The hair is soft & nice! Definitely true to length and value for your money. Hair smell fresh and like I say its quality
This is a great unit, true to length and very soft. The hair had minimal shedding and plucked very well. The lace melted very well and was easy to install. I will be ordering again!
This hair is the truth!!!! Im in love the Thickness, Softness and Great for the price. I will most definitely buy this here again. Beautiful, just beautiful!
The length is true, density is amazing, and the quality is great. The shipping was very fast, and the hair doesnt shed. Im in love with this hair and I will definitely purchase more hair from this company!
This hair is the best. honestly its true to length and it an amazing quality, especially no shedding!! This is my 3rd order and looking to get more. Would definitely recommend!!
Really good lace, easy to customize and bleach the hairstylist had no issues with that. The hair takes heat really well, great to curl and straighten out. Definitely recommend.
Its curl quality is really good, the hair is shiny and the curls are nice and bouncy, lace melt very well, i love this hd lace. Hair so far so good, no shedding noticed! I recommend you to buy from here.
hi, this hair is all good, beautiful curls, the lace is also very good, easy to melt, Im not a specialist in applications but it was easy to apply this wig and have a natural result at the end, I loved it so much.
I thought the cap was wonderful, so far there was no spill. The hair is very soft and smooth❤️ The breakdown is very natural, I won't need to whiten or anything. But the length is thin, it has the ideal size but it arrives at the ends is not full, I like full, but I will solve it by sewing more canvases. Overall I liked it a lot.
Very beautiful hair! No smell! I like its wavy hair very much. Hair is smooth and elastic. Very convenient to wear, and suitable for beginners. I am a wig beginner, and it is very easy to manager. The logistics is very fast. I received it in three days. The seller has a good service attitude and will repurchase.
Just received mines yesterday and I really dont have to do anything to it. Easy to wear, and beginner friendly. I can rub my fingers through it with no tangling.
I loveee this hair! Its very soft and doesnt shed a lot. The communication with the seller was great too. I messaged the seller and asked if they could make sure it got here within the 5 days because i needed it asap and they did just that. I highly recommend.
Just buy it!!! This is my favorite wit ever purchased!! True to length and full from roots to ends!! Hair is super soft and came super fast, like 3 days fast!! Ordering another wig today!!
Haven’t tried it yet but it is pretty and soft. It took awhile to get to me though. Accurate length and the lace looks okay as well.
This wig is by far one of the best I ever purchased!! Little to no shedding, lace blended very well with my skin, and its true to length. Also it came very quickly. Will be buying more hair from here in the future.
10/10 would buy again, I usually dont do long hair but I got this wig and was amazed the curls fell just right and the wig it self did me justice. A couple people is already asking me where I got the wig from and giving me plenty compliments this wig is definitely worth the price and wont disappoint.!
Love how this hair is. I order this hair every single time and it never disappoints
I have no words to describe how this bid and just perfect beautiful wonderful I loved super fast delivery seller got in touch CMG as soon as he sent talking about the soft hair throw I passed his hand on it several times there's no start like that's first move Human I took it in the professional to evaluate yes it is human but I got 20 niches I found short I didn't know how to buy the right size more people let's match the mistake was my most out that it doesn't smell has no tearing I can paint already tested you can buy without Fear
It long and flows!! Very good quality hair comes with gift I can’t wait to wear and style it. Thanks