SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of GoSilkyHair (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://gosilkyhair.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
2nd time I ordered here! Super happy with it, good quality and very long and thick to the points. Remains well. Do not doubt but buy for this money!⭐️⭐️⭐️⭐️⭐️
The delivery was so fast and the hair is beautiful, soft smooth to the tips. Thank you very much
Received earlier. Hair is good, color as picture. Look like natural ones, I checked with a lighter. I'll see how much they will keep on my head. Thank you♥️
I received 20 tapes, I write a review after two weeks of socks. Nothing has slipped, I carefully take care of them with masks and oil on the tips. Volume appeared quite well thanks to additional strands. I am using such a build-up wine for the first time and to be honest, this is the first successful experience, I am delighted, they are comfortable, inconspicuous and not a single problem with them. I used to be constantly allergic to something, but this time everything is perfect. I also want to note that when the hair dries naturally, the extended hair curls. There's a little bit of mine too, so there's still no difference. I am very glad that I managed to consider that in the blind so firmly choose a shade. The shade of my paint is called light chestnut and I was worried that I would have to pick up a different color that would not be different, but everything is perfect
I asked them today. It took me 45 min. It was a first. They look good. Very sweet. I 've got it's cut a little bit because too long for me I will make an additional opinion, after qqlq shampooing with the state and if they have held up well
The extensions are Mega! Price/performance ratio fits. It is the fifth time that I order from the seller. Can only recommend it!😊I always ask them 3 times for putting them up if you care for them well.
The quality and condition and color are beyond what you'd expect for this price. Better than the thousand dollar ones. I love them. I've ordered hundreds of times from them and one order wasn't what I expected and they fixed it. Amazingly fast and matched my color better than I had myself. Thank you so much!
The shipping was soooo fast omg it should come 14 June and we have 4 now…I’m very impressed but MORE THE HAIR??? THE HAIR IS SOOOOO SMOOOTH AND SILKY I can’t it’s so beautiful!! The only thing where I made the mistake was the length I needed actually the extensions longer BUT THEY ARE LOOPKING SOOO GOOOD!!!
Beautiful hair super soft. Quick delivery. Slim tapes at the top and machine weft nice and slim. Beautiful quality
Hair is amazing! Exact color and size. It is well silky and full from the root the tips.
Gorgeous tape in hair extensions, really beautiful color and great quality. Arrive in 10 days, packaging is nice, super happy.
the hair is beautiful! package arrived 5 days early in a very nice box nicely wrapped and packaged. very easy application and the hair is nice, thick, and does not break off easily or smell bad and blends in with my hair. i’m very satisfied
This hair is soft and great, easy to install, the wires are all the same size which I loved. Washes great, styles anyway you want without any damage. Best hair I have ever delt with. Will by again.
It's human hair. Very soft hair and good density at the tips
I am surprised by the quality!!! It's really good & super soft. The color matches perfectly.
This is a perfect match for my hair. I really am pretty surprised at the quality of this hair for the cost. It looks very realistic to me.
I absolutely love Ugeat hair, I've been purchasing for awhile now. Always great quality and color
Super personal extensions I bought 2 times I installed on February 15 and today March 18 not a single fell I put a photo on the day I put and a photo today for you to see That the quality has not moved and not a single fall they are neither damaged nor lost mass so it is sure I will resume here is my opinion after waiting for several washing for you give an opinion Objective
Excellent type of hair, you must take care of it, hydrate it. The delivery was very fast, beautiful the packaging. A 10/10♥️
I haven't tried them yet, but they have a pretty realistic touch and the color matches.
Very soft high quality hairs.. loveee them alott .))) Everything as described. Packaging perfect. The only thing i regret, not to contact them before deciding colours. I did buy 40 mixed pieces. I’ll share an additional comment after I use and wash the hair.
I am honestly delighted with the quality of the hair as well as the price. I plan to buy next time as well!❤️💕
I am very satisfied with this purchase, I have my own salon and have tested a lot of hair, the quality of this style is highly recommended,full end and soft hair, I will recommend it to more customers, thank you ugeat!
An excellent purchase the extensions are of excellent quality!! I recommend them a lot, the wash is very well packaged, I already put them on, after washing my hair they were very soft and they got very little entangled and I put on extensions and I add a lot to the ones I have put on I recommend them
The hair has a beautiful shine and doesn't tangle easily.