SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of GoSilkyHair (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://gosilkyhair.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Gorgeous tape in hair extensions, really beautiful color and great quality. Arrive in 10 days, packaging is nice, super happy.
the hair is beautiful! package arrived 5 days early in a very nice box nicely wrapped and packaged. very easy application and the hair is nice, thick, and does not break off easily or smell bad and blends in with my hair. i’m very satisfied
This hair is soft and great, easy to install, the wires are all the same size which I loved. Washes great, styles anyway you want without any damage. Best hair I have ever delt with. Will by again.
It's human hair. Very soft hair and good density at the tips
This is a perfect match for my hair. I really am pretty surprised at the quality of this hair for the cost. It looks very realistic to me.
I absolutely love Ugeat hair, I've been purchasing for awhile now. Always great quality and color
Super personal extensions I bought 2 times I installed on February 15 and today March 18 not a single fell I put a photo on the day I put and a photo today for you to see That the quality has not moved and not a single fall they are neither damaged nor lost mass so it is sure I will resume here is my opinion after waiting for several washing for you give an opinion Objective
I haven't tried them yet, but they have a pretty realistic touch and the color matches.
I am very satisfied with this purchase, I have my own salon and have tested a lot of hair, the quality of this style is highly recommended,full end and soft hair, I will recommend it to more customers, thank you ugeat!
An excellent purchase the extensions are of excellent quality!! I recommend them a lot, the wash is very well packaged, I already put them on, after washing my hair they were very soft and they got very little entangled and I put on extensions and I add a lot to the ones I have put on I recommend them
The hair has a beautiful shine and doesn't tangle easily.
Amazing hair. The color is beautiful, the hair is soft and minimal shedding. Its full all the way to the tips. I ordered 20 pc to check and immediately had to order 40 more🤩
extremely silky and beautiful hair with nice full ends. They took colour very well. I will update after installation
I 've been wearing them for three weeks. Always mild shampoo. I curls and heating brush. Nothing peeled off at the moment and beautiful hair quality
It’s not 5 star ⭐️ it should be more than that. Very very smooth, top to end is just great, not thin ending. I am very blessed!!! Seller is fast reply and friendly. Fast shipping as well. Now i know where to buy again next time ♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️
I only buy from this company. I’ve used the “higher end” brands ordered from my salon sales rep but prefer these every time!
I’ve used their extensions for a year and they never disappoint! I have very short hair naturally and get 12inches and these extensions blend so beautifully! You can dye them and put heat on them and they last if you take good care of them! Definitely so affordable and worth it!
After washing the hair for the first time, it still looks and feels amazing. I am so happy with my purchase.