SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of GoSilkyHair (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://gosilkyhair.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The wig is great it can really fast, lace was very nice 10/10
If you're reading this.. BUY THE HAIR SIS!!!! This is my first time buying from this vendor and is hands down the best deep curly wig I've ever had attached to my head!!! Minimum to No shedding!! It's Soft to the touch, you can almost run your fingers right through it. I will Definitely be ordering again real soon!!!!!!
this hair is really nice, the sellers communication was very good and very fast, just as well as the shipping. hair is very thick and full, very soft also, i'll also leave a review after installing it, but the hair is amazing. this seller is very trust worthy in my opinion.
LOVE this wig !! Shipping was super fast and I was able to communicate back and fourth with company definitely gonna shop with them again! Soft and true to picture.
I swear this hair is the best , I hope they don't change their quality!!! I really hope they stay like this or get better. The hair is soft , very little shedding, all the I've shed even ur real hair but this very little shedding, it's full!!!! And everything about this wig is just PERFECT, BUY IT!
I'm so in Love with this Unit, Beautiful and Thick Wig,The hair is extremely soft with a natural shine.I now wear this wig every day. I really love this wig.They have a forever customer!!
LOVE LOVE LOVED THIS HAIR! Minimum shedding I wet with water it goes right back into shape and the texture is sooooooo pretty! I got so many compliments !great purchase.
Absolutely LOVE this wig! The hair is so soft and full. Very true to length! Fast shipping! Highly recommend.
I loveeee this hair!!! It's EXACTLY what the description says. The hair is super soft, smooth and it is the exact length I wanted! Hair washes without an issue. Literal perfection for the price. And im a licensed cosmetologist. Such a good buy.
The hair is beautiful and so soft. There was no smell and the texture remained the same after washing and air drying. The wig is very full and so natural looking and feeling.The hair is true to length. It takes heat well and the wig is very comfortable to wear. I'm in love with this wig!!!
omg i love this wig! Honestly the hair is great and the lace is great. It is also very full and the hair is accurate length wise. it's already pre plucked, doesn't smell, very very soft. Great quality!!! This install on this wig was soo simple and easy !
Very good quality. No need for more plucked. So natural hairline. When comb it there is no shedding!
This is my first time ordering hair from here, Seller's communication was very good and they gave me wig care advice. I'll buy it again.
I ordered this wig because one of my customers bought it and the hair was AMAZING. So I proceeded to order the hair to give it a try and achieved amazing results.
She is just beautiful this wig the perfect seller she arrived very quickly nothing has to say
This wig is an absolute beauty. I've gotten so many compliments on the color itself. I love the color, texture and there is no shedding after initial install and that was only due to the cutting and styling.
I love this hair! Easy to style, minimal shedding, and no smell. 10 out of 10!
As described, the hair is really good and shiny. I also gave a small gift. I like it very much. The hair is beautiful and soft, has no peculiar smell, and does not fall off and become tangled. Good communication. I am very satisfied with my hair and will definitely buy it from this again